TikivioThe fixed-price ticketing app
One request, one ticket, one solution.
Your end customers always know where their request stands.
With Tikivio, every request becomes a ticket that is tracked, assigned and resolved, whether it arrives by e-mail, through your website widget or by phone. Your team knows what to do, and your end customers know where their request stands.
Use Tikivio as it is, or integrate it into your application and your website: a widget in one line of code, an open API included in every paid plan and during the trial.
Try it free for 14 days, no card needed Take the guided tour
- Ready to use
- Widget for your website or app
- Open API
Illustration: fictitious data
- 14-day trial no credit card, no commitment
- Flat price per organisation not per agent
- Tracking portal for your end customers
- French and English for agents and requesters
Why Tikivio
Nothing gets lost
E-mails, widget, portal and phone calls land in one shared inbox. Every request has its number, and you assign it an owner.
Reassured end customers
An acknowledgement as soon as the request arrives, replies sent from your own address, and their requests to follow on your portal.
Scheduled on-site work
A request becomes a dated task, and your technicians’ week is organised in a calendar.
Deadlines under control
Response targets by priority, escalations and alerts before they are due.
The whole history in one place
Conversations, attachments and internal notes, sorted by end customer.
A fixed monthly price
No per-agent billing, with a 14-day free trial and no credit card.
Features
What Tikivio does
A shared support inbox
Plug in your existing support@ address: every e-mail becomes a request, replies go out from your own address, and your end customers’ answers land in the right request.
IMAP and SMTP mailboxesFollow-up per end customer
Link each requester to their company, filter requests by end customer and share them with the right contacts, who follow them on the portal.
End customers and sharingScheduled interventions
Create dated tasks straight from a request, spread them across your agents and move them around the calendar with drag and drop.
Tasks and calendarDeadlines you can track
First-response and resolution targets in business hours, manual or automatic escalation across three levels, alerts before a deadline is missed.
Escalations and SLAsA widget for your website
A help button you paste into your pages: your end customers send and follow requests without creating an account.
The widgetEnglish and French
The interface is available in English and French, for agents and requesters alike. Automatic translation of conversations is planned as an option; it is not enabled yet.
Languages and translationAn open API to connect Tikivio to your tools: create and track requests from your application and receive signed event notices. API and integrations · API documentation
Getting started
How it works
Create your organisation
Create your account, confirm your address, then name your organisation: your 14-day trial starts straight away, with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial).
Connect your channels
Connect your existing support@ address, install the widget on your website and invite your agents. An assistant guides you step by step.
Handle and schedule
Reply, add internal notes, track deadlines and schedule on-site work in the calendar.
Pricing
Priced per organisation, not per agent
From €9.00 excl. VAT per month per organisation
Each plan has a flat monthly price, excluding VAT, for your whole organisation. Its ceilings (active agents, connected mailboxes, storage) are safeguards: going over is never charged automatically.
- Basic€9.002 active support agents
- Essential€19.005 active support agents
- RecommendedPro€39.0015 active support agents
- Team+€79.0040 active support agents
- Premium€199.0060 active support agents
Prices excl. VAT per month per organisation · active agent ceiling
Security
Your data
Each organisation is isolated from the others, mailbox secrets are encrypted, backups are encrypted and their restoration is tested every week. You can export your data at any time. This website itself sets no cookies.
What Tikivio does not do yet
So that you can decide with full information:
- no live chat: the widget exchanges dated messages, and each reply is also sent by e-mail when a sending mailbox is connected — and, without a sending mailbox, by Tikivio itself for end customers whose address is verified;
- mailboxes connect with a password only: providers that require OAuth sign-in are not supported yet.
Because a well-handled request means an end customer who comes back. Tikivio: your requests in good hands.
Tikivio is published by a company established in France. Featured among the best European Customer Support tools on European Purpose. This directory checks where each vendor is established and where its data is kept before listing it.
Ready to try it?
A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.